What is an Arboricultural Association Approved Contractor?

Norfolk Trees prides itself on being an approved contractor since 2001.

ARB Approved Contractor is the only comprehensive accreditation scheme for professional tree surgery businesses in the United Kingdom.

An ARB Approved Contractor (ArBAC) is a business that has been audited and assessed by the Arboricultural Association and has met and continues to uphold the Scheme Standards (including H&S compliance, operational competence, work standards and technical knowledge). The business owner is also required to abide by the Association’s Codes of Ethics and Professional Conduct and to conduct its business in accordance with good customer care practices (signing up to a complaints procedure allowing the exceptional unhappy customer access to the Association to help resolve matters).

The Arboricultural Association ARB Approved Contractor scheme has been setting the standards for treee surgery work for more than 40 years. The arboriculture industry is not regulated by government but has a high accident potential and a responsiibility to care for the UK’s rich tree heritage.

The Arboricultural Association’s assessment of Approved Contractors is not limited to their knowledge of trees and tree maintenance but also includes :

  • Their understanding and practical application of current arboricultural practice.
  • Their compliance with legislative requirements of arboricultural contracting.
  • Their high levels of service to clients through efficient business management.

A recognised benchmark

In 2012 the scheme attained ISO9001 (UKAS) accreditation in recognition of its quality management systems and is also a registered member of SSIP (the Safety Scthemes in Procurement forum) – the umbrella organisation for recognised health and safety schemes in the UK). This brings further acceptance and credibility to the scheme and its members, who uphold the national standard for arboricultural contracting businesses.

Quality-assured tree care services from contractors assessed and approved by the nation.s largest representative arboricultural body bring security to tree owners and managers.

Tree owners can rely on ARB Approved Contractors for appropriate advice, service delivery and happy customers.


We’re passionate about what we do and take a great deal of pride from our work. This shows in our approach to safety and ensuring all the work we complete is carried out to the highest possible standards.



We are fully insured with £10,000,000 public liability insurance offering complete peace of mind and we carry out regular training for all our tree surgeons. Safety is taken very seriously for our employees and our customers. All work is carried out to BS3998 2010



Norfolk Trees will always carry out any tree work with the safety of the public and our tree surgeons being our main priority. We carry out full risk assessments before we undertake any work and our highly trained tree surgeons undergo regular health and safety training.



We will carry out a full survey and provide you with a comprehensive quotation for any tree work you require completey free of charge.



We’re proud of our growing reputation. Here’s what some of our customers have said about us.

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  • June 3, 2020
    Linda Ballard
    Full marks to Norfolk Trees for the work they did for me recently. Prompt, efficient and friendly service at a reasonable price. I would recommend them every time.
  • August 7, 2019
    Gordon. Phillips
    Truly first class work and service. Went the extra mile to get everything done to the highest standard. Couldn't recommend them more highly.
  • June 24, 2019
    Hugh Buckle
    The team arrived on time and were friendly and helpful. They did exactly what we needed and tidied up after themselves and the price was reasonable too. We can thoroughly recommend Norfolk Trees and will use them again
    Norfolk Trees
    Many thanks for the reveiw
  • June 13, 2019
    Kevin Blaser
    Norfolk Trees have carried out several jobs for me and have always been extremely professional and excellent value for money. I have recommended them to many of my family and friends and will certainly be using them again in the future
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